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Customer
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Objective
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Characterization
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Result
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Improve the performance of the Software Development and Maintenance department within the Foreign Payments domain
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CMM used for reference
Portfolio Mngmnt implemented
Resource Planning implemnted
Managing 60 FTE
Managing Portfolio of 70 man-year per calendar-year
Performance Improvement achieved during operations
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Dramatic increase of the productivity rate from 8% to 23% within 2 years
Formal CMM level 2 status
“Stone in the pond” / copy effect, method of working declared standard within ABN AMRO Bank world-wide
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Contribute with the IT division to Essent’s objective of “Operational Excellence”
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ISO9001:2000, IPW, COBIT and Prince2 used for reference
Continuous Improvement and a Quality Management System implemented
Advising the IT Management Team, the Quality Manager, the Program Steering Committee and Project teams
Implementation within 7 IT Departments with 1.000 FTE
Duration 1 year
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ISO9001:2000 certificate
Quality Management ensured in the governance
Intranet handbook with all policies, processes, guidelines and templates implemented to be used by all employees
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Improve the method of working in conformity with (by the market) appointed world standards
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ISO9001:2000, CMM, ITIL, BS7799 used for reference
Implementation within 12 IT Departments with 900 FTE
Duration 1 year
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ISO9001:2000 certificate
Project Leaders trained in the profession based on CMM L2
Data Centre secured in conformity with the highest requirements
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An ISP
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Professionalize and sell the company
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> 2500 customers (top50 companies & consumers)
Customer and employee satisfaction very low
Stakeholders wanted to sell to get the expected ROI
Managing relations and 8 employees and the service desk manned by students in a 7*24 shift
Duration 6 months
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All objectives reached within 6 months
Customer & employee satisfaction increased substantially
Company sold to the great contentment of the stakeholders
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Conquer a market share in Europe concerning Groupware, intranet, Internet services
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Define and operationalize new international services (sales, development, consultancy)
Manage relations and 6 FTE
Duration 1 year
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Assignments executed within top100 companies
First year revenue € 1.5 Million with a profit rate of 22%
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